I did not receive the verification email.
Check your spam folder. Otherwise sign up again with the same address: a new link is sent. The link is valid for 24 hours.
I forgot my password.
On the sign-in page, choose Forgot your password. A link valid for one hour, usable once, is sent to you. We never send you your password.
I am changing phone: how do I read on the new one?
In Account, under Reading devices, free the phone slot. The new phone can then open reading.
My payment is being verified.
The payment provider sometimes confirms a payment with a short delay. Do not try to pay a second time: your access opens as soon as it is confirmed, and we check pending payments ourselves.
What happens when my period ends?
Nothing is charged without you: when the period ends, reading of the rest of the books closes. To reopen it, renew from “My account”; if you renew before the end, the new period is added to the end of the current one. We email you a few days before.
How do I stop?
If you paid for one period without ticking automatic renewal, there is nothing to cancel: access stops at the end of the period already paid, with no further charge. If you chose automatic renewal, you can stop it at any time from the Subscription page: you keep access until the end of the period already paid, with no further charge.
What is the difference between deactivating and deleting my account?
Deactivating can be undone: renewal stops, reading closes, your data is kept, and reactivating restarts no payment. Deleting is final: your progress, bookmarks, highlights and notes are erased and your identity is removed.
Who can read my notes?
Only you. They are encrypted in our database, and the site administration cannot access them.
A book will not open.
Check that your subscription is active and that your device's slot is not taken by another phone. If the problem continues, write to us with the book and the chapter.
Where is my data?
See the Privacy page: what we keep, why, for how long, and how to use your rights.